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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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ivan gumenyuk

November 12, 2024

5  out of  5
rating by ivan gumenyuk
"Good"
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Rashaad Mcguire

June 28, 2024

5  out of  5
rating by Rashaad Mcguire
"I must say Wayne from Heather and Schaefer State Farm helped me tremendously. This was actually my first time I received a policy and I must say Wayne was patient and answered everything question I asked . I started unsure at first and at the end understood everything with confidence and ended up with a pretty decent policy. Wayne can sell salt to a slug hahaha"
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Star Bright

June 28, 2024

5  out of  5
rating by Star Bright
"I been having trouble with progressive for the last month. They raised my insurance for no reason, so I started looking for quotes. I called GEICO and it took forever to get a representative to only for the call to drop. I was so frustrated I called State Farm , already being upset I must admit I had a little attitude. But to my surprised Mr. Wayne turned my whole mood around. He was so professional and pleasant, so caring I could only calm myself down. He took his time to explain everything in my policy and his customer service skills was just amazing . I want to thank Wayne for not only giving me a great rate but for his patience and kindness that changed my whole mood around. Thank you Mr. Wayne ."
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bluechip prod

June 27, 2024

5  out of  5
rating by bluechip prod
"I was not expecting as much of smooth process. Wayne took his time to explain every step of the way and I'm eternally grateful. THANK YOU!"
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Sheila MoreauPrincivil

June 27, 2024

5  out of  5
rating by Sheila MoreauPrincivil
"Had a great experience moving my insurance over to State Farm. Wayne was extremely helpful thank you for making the process so easy!"
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Stephen Graham

June 25, 2024

5  out of  5
rating by Stephen Graham
"I had the luxury of being assisted by Wayne, he was very respectful and well mannered."
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Staci

June 24, 2024

5  out of  5
rating by Staci
"I recently secured insurance through Wayne at Heather Schaefer - State Farm Insurance Agent, and the experience was outstanding. Wayne was incredibly knowledgeable and patient, answering all my questions with clarity and professionalism. He took the time to understand my specific needs and guided me toward the best policy for my situation. The process was seamless and efficient. Thanks to Wayne's expertise and dedication, I felt confident and reassured in my decision, knowing I was in good hands. I highly recommend Wayne and the entire team at Heather Schaefer - State Farm Insurance Agent for their top-notch service and commitment to their clients."
We responded:
"Thank you so much for your kind review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates us to keep delivering excellent service. Looking forward to serving you again!"
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Sidney Audate

June 24, 2024

5  out of  5
rating by Sidney Audate
"I recently had the pleasure of obtaining insurance from Wayne at Heather Schaefer - State Farm Insurance Agent, and I couldn't be more satisfied with the experience. From the moment I walked into the office, Wayne's professionalism and genuine care for my needs were evident. He took the time to thoroughly explain all my options, ensuring I fully understood the coverage and benefits of each plan. Wayne's expertise and attention to detail made the entire process smooth and stress-free. I highly recommend Wayne and the team at Heather Schaefer - State Farm Insurance Agent for anyone seeking reliable and comprehensive insurance coverage. Thank you, Wayne, for your exceptional service!"
We responded:
"Thank you for your wonderful review! We're delighted to hear that you had a positive experience with us. Your feedback is greatly appreciated and encourages our team to continue providing excellent service. We look forward to welcoming you back soon!"
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Dominick Simonise

June 24, 2024

5  out of  5
rating by Dominick Simonise
"Wayne was incredible! He negotiated a fantastic discount for me on a new automobile, far lower than their rivals! Strongly recommended; I'll be sending my whole family here. Once again, thanks, Wayne."
We responded:
"Thank you for your kind words "
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Robert Lo Bianco

April 17, 2024

5  out of  5
rating by Robert Lo Bianco
"This is a great place to do insurance great rates great people"
We responded:
"Thank you Robert. We are happy we could help!"
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Danielle schafer

January 30, 2024

5  out of  5
rating by Danielle schafer
"Wayne was amazing !!! He got me a great price for my new car that was significantly then their competitors ! Highly recommend, will be referring all my family members here. Thanks again Wayne."
We responded:
"Thanks for the review Danielle. We are happy we could help you"
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Manvinder Singh

September 28, 2023

5  out of  5
rating by Manvinder Singh
"This place is very helpful and the service is great. Everything I needed help with was resolved with ease as Franchesco Terrero Lopez is very knowledge and is the best agent I have come in contact with."
We responded:
"Thanks for the review. Fran is great! Happy we could help you "
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Admin Name

September 27, 2023

5  out of  5
rating by Admin Name
"Franchesco is one of the best Insurance Agents I've ever had. Always a huge help, Love this Insurance Agency!!!"
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Lourdes Sakdalan

August 10, 2023

5  out of  5
rating by Lourdes Sakdalan
"Wayne is very helpful. Everytime I call him he's very pleasant to talk with over the phone. I always tell my friends that I have a very nice agent and I will recommend State Farm Ins. It's nice to have someone to call personally when you have a problem with insurance."
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Samantha Huether

March 15, 2023

5  out of  5
rating by Samantha Huether
"I honestly had the best experience switching my insurance over to State Farm. Wayne was the most helpful insurance agent. He got me the best rate for insurance and was consistent with communication. He did all the work and made it really easy for me to make the switch. I would highly recommend State Farm but specifically this location because of the excellent customer service."
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KEVIN TERRERO-LOPEZ

February 1, 2023

5  out of  5
rating by KEVIN TERRERO-LOPEZ
"I have been dealing with Franchesco at this Insurance Agency for a couple years now . He has been very helpful, and has been able to assist me with my life policy as well as my renters policy. I have been dealing with this Insurance agency for a couple years now and till this day I cannot complain."
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jean De Rurange

January 12, 2023

5  out of  5
rating by jean De Rurange
"Let me sum up the expirience!!! Excellent courteous service!Tom is the nicest most helpful person you could ask for!I drove all the way from Merrick to get to them .Saved me a ton of money! Lol “”Geico”” happy I left ya and I saved a ton of money on State Farm . Thanks Tom and Heather You got a very happy new costumer!!"
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Cathaleen melnikoff

January 3, 2023

5  out of  5
rating by Cathaleen melnikoff
"Although I have never been there they were very helpful over the phone 😉"
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Janice Houston

December 8, 2022

5  out of  5
rating by Janice Houston
"Kayla very courteous and pleasant as always. Took care of my needs promptly and efficiently sending information to my mortgage company regarding home owners insurance. Thank you so much. Janice Houston"
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Tobias Willson

November 13, 2022

5  out of  5
rating by Tobias Willson
"I was seeking insurance for my 17 year old new driver. I was able to get her insured from another company who said that it would be very difficult to insure her because she was a new driver and that it would be expensive. So, we took it. I later spoke with Franchesco on a call that I had never expected, who was able to get my daughter insured for more than half of the other insurance company. In fact, he saved us over $1400 per year!! Doing business with Franchesco is a pleasure! He is knowledgeable, patient, kind and understanding and most importantly, he is accessible! Five stars for you, Franchesco! I have since gotten my second daughter insured with State Farm through Franchesco and have told everyone I know about him!! Way to go, you’re the best!!! Your biggest fan, Marie V.!!!!!"
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Glenn Goo

September 7, 2022

5  out of  5
rating by Glenn Goo
"I needed help with a new policy and Tom was very helpful and courteous. He was able to answer all my questions and get back to me several times before the business day was and we had the new policy done . He also made some good suggestions.. I was able to help a friend because of his suggestion. Very good service, professional and courteous Glenn G"
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Ade Ade

May 6, 2022

5  out of  5
rating by Ade Ade
"I was with Geico for 21 years and made the switch. I'm glad I made the switch because this saved me money. Also, Mr. Franchesco Terrero provided excellent customer service. He was very professional and patient."
We responded:
"Thank you for the positive review!"
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Ryan Keat

July 28, 2021

5  out of  5
rating by Ryan Keat
"I found Heather and her team by chance while in the area for work; since then they have always been extremely helpful whenever I need assistance. They have been the best value for my auto, boat, and rental insurance. I am more than pleased with her office and will always recommend them."
We responded:
"Thank you for the great review Ryan. We’re grateful you walked through our doors. We are always happy to help!"
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April Clifton

July 7, 2021

5  out of  5
rating by April Clifton
"Franchesco is always professional and very helpful! He answers all of my questions patiently, is understanding, and compassionate. He is conscientious and I would definitely recommend him and this State Farm office!"
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Taryn Martin

October 12, 2020

5  out of  5
rating by Taryn Martin
"After 20 years with Geico I can honestly say that Heather Schaefer and State Farm have done more for me in less than a year than Geico did in 20 years. The staff is friendly and knowledgeable, very responsive and honest. Glad I found them!"
We responded:
"Thanks for the great review Taryn. We appreciate your business!"